Personal Safety for Case Managers and Home Health Workers

This training empowers case managers and home health workers with practical strategies necessary to enhance their personal safety at the office, while working in the field and during activities of daily living.

Awareness of surrounding and trusting instincts as the frontline to personal safety are discussed. Two simple but critical awareness skills are imparted.

In addition, safety and security plans are integrated with communication plans. Topics include the importance of schedule sharing, designating emergency contacts and specific check-in times.


Onsite: 3 hours

Live Webinar: 90- 120 minutes

Customized Recorded Webinars Available

Content always customized to best suit client’s needs/ areas of concern


Audience: Case Managers, Home Health Workers, Social Workers

Topics Covered Include:

  • General situational awareness as the foundation to personal safety
  • Intuition: A vital protective mechanism never to be ignored, deemed “silly” or “irrational”
  • Understanding the victim selection process and presenting as a “hard” vs. “soft” target
  • Access control, lighting and security considerations
  • Exits, positioning during visits and the “Safe Room”
  • Protocol while visiting clients in higher risk/ rural locations
  • Vehicle breakdowns in rural areas with no cell coverage?
  • “Four at the Door” Best strategy when waiting at the client’s door
  • Communication planning and distress phrases
  • Route planning, safe havens and medical consideration
  • Road Rage. Four top causes and what to not do
  • When visits with members/ clients become challenging
  • Confronted by strangers. Are you a nurse or social worker? How will I respond?
  • Armed robbery. What are the rules for eye contact?
  • Attempted abduction. The primary and secondary locations
  • Recognizing drug lab activity in the area
  • Confronted by an aggressive dog?
  • Introduction to de-escalation- Emotional intelligence, Active listening and Compassion.
  • Confronted over racial, religious, gender presentation bias. How will I deal with this?
  • Demonstration of force deflection techniques (Not available in webinar format)
  • Conferences, travel and commuting safety
  • Elevators, parking lots and isolated areas
  • What should I have in my trunk, winter vs. summer?
  • Working from home. Avoiding apathy and complacency


Safety Strategy While at the Door

Do Not Use your Vehicle as an Office!

Women’s Personal Safety and “Male Encoded Language.”